Empower Administrator

Location: Foster City, CA
Job Title:     Empower Administrator
Type:           Long Term Contract
Location:     Foster City, CA

 
Responsibilities
  • Maintenance of the Empower application and user support
  • Maintain the application in a state of compliance while assisting in the change control process for updates and improvements as recommended by the system manager
  • Configuring and testing interfacing applications to Empower
  • Document the associated incidents
  • Build knowledge base on known issues with certain configurations and their workaround
  • Work with the end users/system managers to understand the incidents, relevant problems and provide corrective actions
  • Understand enhancements requests from the users and make necessary recommendations working closely with the developers
  • Create the knowledge documents for resolved incidents
  • Collaborate with vendor to resolve technical problems with new or existing configuration
 
Experience
  • Bachelors of Science Degree
  • 2-3 years in Application Support and Administration
  • 1 +  year of experience with Empower application support and maintenance
or
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