Project Manager - IT Infrastructure

Location: San Francisco, ca
Position: Project Manager - IT Infrastructure
Location: San Francisco
Type: Contract

The Technical Project Manager will report directly to the Director of the IT Project Management Office (PMO) and will provide leadership, administration, and management of the activities and resources for Core IT and Infrastructure projects that are large, complex and critical to the organization. 

The IT Infrastructure department provides centralized IT services to all aspects of the mission including patient care, research and education in addition to support for enterprise-wide administrative systems.  Additionally, IT works closely with a variety of more specialized departmentally based services to provide common services, IT architectures and frameworks in the areas of infrastructure technology, integration / interfaces, information management (e.g. master data management, clinical data warehousing), security, enterprise systems of record and IT service management processes and tools.  Additionally, IT is actively engaged at the system level to identify and implement leveraged solutions and services but also to leverage the experience and skillset across departments to meet the rapidly escalating information technology needs of the institution.  This offers employees the opportunity to be exposed and engaged in a broad swath of businesses, advanced technologies and professionals within the organization.
  • Ensures information technology projects are completed within the defined scope, quality, time, and cost constraints while ensuring predictable, consistent, and successful project delivery
  • Develops project schedules, managing team resources, creating work breakdown structures, estimating size and effort for new development projects, as well as developing detailed requirements for these projects
  • Defines and secures the Resources required for the project
  • Identifies project risks and proactively working to develop mitigation strategies
  • Identifies and manages project issues through closure and appropriately escalating issues to Leadership
  • Effectively communicates project status, issues, and risk to all project participants in a timely manner
  • Influences staff and outside vendors to meet their goals.
  • Understands and conforms with Project and IT change management processes
  • Supports Go Live and Transition to Support Activities
  • Participates in PMO process improvement activities
  • Identifies project stakeholders, both internal and external, and keeping them engaged in the project, aligned on expected outcomes, and informed about what is occurring throughout project
  • Promotes client satisfaction by ensuring projects adheres to stakeholder specifications and expectations
  • Define, conceptualize and subsequently manage informatics solutions based on user requirements (requirement gathering, business analysis, technical design)
  • Follow-up on informatics activities across projects and countries, and with project personnel, making sure projects move forward and addressing issues.
  • Provide technical assistance to various informatics components, as needed, such as unique patient identification systems, dashboard development, monitoring
  • mentoring and training as required and/or bring in external technical assistance as needed.
  • Develop training materials and standard operating procedures.
  • Monitor servers, ensure their uptime and their compliance to security standards and UCSF policies
  • Program Monitoring and Reporting: Develop and monitor UCSF scopes of work, budgets, quarterly/annual reports, subcontracts, vendor and independent consultant agreements.
  • The incumbent must have project management experience with large complex implementations, managing large cross-functional team and multi-year budgets.
  • Bachelor's degree in related area and 5 years or more of experience directly managing IT projects and / or equivalent experience / training.
  • 3 years or more experience in the healthcare industry
  • MBA or Advanced degree preferred.
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