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AIM Administrator

San Francisco, CA

Job Title: AIM Administrator
Location: San Francisco, CA
Type: 12 + month contract

A financial services firm is in search of an AIM Administrator who will be responsible for updating and resolving request tickets in ServiceNow and ensuring timely settlement of requests.

Responsible for the following processes to meet company policy and detail knowledge of security tools, technologies, and best practices.
  • Responsible for access administration of financial applications, infrastructure, and operating systems as per established procedures.
  • Responsible for updating and resolving request tickets and ensuring timely settlement of assigned user requests and issues.
  • Assist with troubleshooting and problem analysis by working with other teams, vendors, or users in diagnosing users access issues.
  • Familiar with File server management, exchange account management, MS SCCM, internal and hosted applications, etc
  • Well versed with access administration process for all bank applications.
  • Familiar with role based access provisioning and able to assist applications team identify appropriate roles for new hires.
  • Assist with unique/complex security access requests, internal and external audit, and disaster recovery testing.
  • Able to query active directory and application database to answer access related inquires from users.
  • Able to comprehend user's request.
  • Able to proactively follow up with the user and other support teams to provide timely services.
  • Put highest priority to client/business request.
  • Establish relationships with vendors and other support partners.
  • Well versed with at least on access administration process (provisioning, de-provisioning, transfers).
  • Execute processes considering the audit and compliance implication.
  • Well versed with all access administration process (provisioning, de-provisioning, transfers).
  • Monitors AIM mailbox to ensure timely response is provided to users.
  • Execute processes considering the audit and compliance implication.
  • Perform duties & responsibilities specific to department functions & activities.
  • Performs other duties & responsibilities as required or assigned by supervisor.
  • Responsibilities include the following: 
    • 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.).
    • 2) adhering to Bank policies and procedures.
    • Completing required training.
    • Identifying and reporting potential suspicious activity to the BSA/AML Officer.
    • Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.

Experience/Skills Required:
  • Requires a minimum of 5 years of related experience with user provisioning and de-provisioning.
  • Requires strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies and procedures, and maintain superior customer service at all times with all users, as well as colleagues in Information Systems.
  • Requires an understanding of bank supported core banking applications.
  • Must exhibit a reasonable amount of independent judgment under a minimum of supervision.
  • Requires willingness and ability to adapt to rapid changes in order to support and use future technology.
  • Must possess excellent communication both written and verbal.
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