Job Title: SSO Application Engineer
Type/ Location: 12+ Month Contract, San Francisco, CA
The SSO Application Engineer will serve as a subject matter expert for the Access Management System Platform working primarily on SSO, SAML v2, Oauth, agent based access, and central policy stores. The Engineer will design, install, administer, migrate and troubleshoot the client’s enterprise Access Management Solutions, and will work in close coordination with other Application Engineers and Architects to implement specific Access configurations.
Responsible for the design, implementation and maintenance of Enterprise Access Management infrastructure in support of internal facing enterprise applications.
Responsible for the continuous onboarding of applications to further integrate with existing Access Management technologies.
Work closely with Application Engineering management and technical leadership serving as an expert resource, bringing forth opportunities to leverage Access Management technologies to improve processes, resolve emerging business requirements, and influence decisions regarding business process changes.
Provide documentation for both production and disaster recovery procedures, as well as take part in regular disaster recovery and business continuity tests.
Provide support and maintain written resolutions to frequent problems as they relate to Access Management.
Responsible for providing third-level escalation support and provide guidance and mentoring of other junior engineers and support technicians.
Research, resolve, and respond to escalated trouble tickets and end-user support calls.
Required Experience & Education:
Minimum of 8 years hands-on experience in architecture/design, implementation, and administration of Access Management technologies.
5 years of experience in supporting deployment, configuration, and performance tuning & troubleshooting of Access Management systems in both non-production and production environments.
4 years of experience working on Access Management infrastructure such as PingFederate and Ping Access.
Significant experience with developing high availability architectures and scripted automated zero down time deployments.
Experience with Deployment Automation using Power Shell, Linux scripting and Jenkins jobs.
Experience with ITIL processes for Change, Incident, Problem and Release Management.
Experience with Windows 2008/2012 and Linux deployed in a Virtual Environment (VMWare).
Understanding and experience deploying, troubleshooting and integrating with Web Services.
Knowledge of databases and database technology (Oracle/SQL Server).
Experience with supporting 99.9% SLA production services.
Understanding of various networking protocols and services.
Basic understanding of certificates, SSL handshakes, and encryption.
Understanding of load balancing, clustering, high availability, and disaster recovery.